Brett glitch

Global Product & Technology Executive

15+ years scaling solutions and optimizing for customer success, driving transformative growth through innovative product, payments, and AI strategies across global platforms.

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I'm a product and technology executive with over 15 years of experience across fintech, payments, and emerging tech. I've led global teams through startup, scale-up, and turnaround phases — from founding an award-winning design agency to serving as CEO of Zapper, where I expanded the merchant network 5x and grew the consumer base from 1.5M to 13M via platform partnerships with acquirers, banking, and fintech apps. Currently, I lead payments products, AI, UX, and innovation at Clickatell, helping drive global expansion and platform modernization across North America and Africa.

My leadership spans product strategy, go-to-market planning, AI enablement, M&A evaluation, and digital transformation. I've built scalable commerce solutions, patented fintech innovations, and implemented AI across customer experience, automation, and fraud prevention workflows. My work bridges technical depth, product intuition, and commercial focus.

What drives me is curiosity, creativity, and a bias toward meaningful problem-solving. I've been fortunate to work with remarkable teams across continents, tackle complex challenges, and deliver products that make a real difference.

Outside of work, you'll find me with my family, exercising, or lost in a great book. I'm always up for a good conversation — let's connect.


Snapshot

  • CEO and CTO Experience: 3+ years leading a global fintech company
  • C-Level Leadership: 5+ years across CEO, VP, and product roles
  • Entrepreneurial Ventures: 8+ years, including founding an award-winning agency
  • Industry Leadership: 3 years on the QR Code Standardisation Committee (PASA)
  • Software Development Background: 15+ years in full-stack and systems design

Career highlights

  • Led global payment rollouts with multi-million dollar budgets
  • Scaled Zapper's merchant network from 30K to 150K and user base from 1.5M to 13M
  • Delivered South Africa's first Tap-on-Phone payment platform
  • Built Clickatell's conversational commerce AI engine
  • Founded Pexcil, a design agency recognized by FWA and the Webby Awards
  • Clickatell

    Vice President, Payments Products & Innovation

    Clickatell - Toronto, Canada | Sep 2022 - Present

    Leading payments, AI, UX, and product innovation globally.

  • Vice President, Payments Products | Sep 2022 - Nov 2023

  • Zapper

    Chief Executive Officer

    Zapper - Cape Town, South Africa | Aug 2019 - Aug 2022

    Scaled the merchant network 5x and user base 8x through bank and fintech partnerships, and launched South Africa's first Tap-on-Phone solution.

  • Executive Advisor (Part-time) | Sep 2022 - Feb 2023

  • PASA QR Code Standardisation SteerCo Member | Oct 2019 - Aug 2022

  • Chief Product & Commercial Officer | Oct 2018 - Jul 2019

  • Head of Product | Mar 2017 - Sep 2018

  • Head of Design | Feb 2016 - Feb 2017

  • Pexcil

    Founder & CEO

    Pexcil - Durban, South Africa | Apr 2007 - Feb 2016

    Award-winning digital design studio.

    • FWA Mobile of the Day
    • Webby Award
    • W3 Award
    • Pixel Award
    • Awwwards Honorable Mention
  • Thusa

    Managing Director

    Thusa Design - Durban, South Africa | Mar 2011 - May 2012

Let's connect

I'm always open to meaningful conversations about product, technology, AI, payments, and innovation. If you'd like to connect, feel free to drop me a line on LinkedIn, or send me an email at brett@brettwhite.me.

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